data analytics

Ten Things: Ten KPIs All In-House Legal Departments Should Track

I have been struggling to write this post about KPIs.  It’s taken way longer than it should have – with several starts and stops.  First, should it be KPI or KPIs?  Just like the debate over RBI and RBIs in baseball, passions run hot on this point.  I think KPIs sounds better so I’m going with that.  Second – and slightly more important than the KPI/KPIs controversy – KPIs don’t work particularly well for in-house legal departments.  Actually, I had this eureka moment a long time ago when I was first asked as General Counsel to provide “SMART”[1] objectives for the legal department for an upcoming calendar year.  I literally had no clue what they (HR) were talking about.  And when I asked them for some examples, it was clear they had no clue either – at least when it came to developing SMART objectives for the legal department.  For other parts of the business, SMART objectives seemed obvious and worked great.  For legal, not so much. But, I (and my team) eventually figured it out and designed goals that were a little squishy – “SMART-ish” – but to which no one objected.  You can see some examples of this in an older post titled “Setting Goals for the Legal Department.”

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Ten Things: Using Data Analytics in an In-House Legal Department

If you have ever run an in-house legal department, or just been part of one, you know that one constant question is “how are we doing?”  While it appears to be a simple question, it is fraught with multiple meanings.  It could mean how are we doing against the budget?  How are we doing with turning contracts for the business?  How are we doing in the litigation? Or, how are we doing with our compliance efforts?  Regardless of the “what” the “how” has troubled legal departments for decades. That’s because historically the legal department lacked the data to measure whatever question was being asked.  Consequently, the legal department was often excused from performing or reporting with the same discipline and reliability as other parts of the business.  Legal was special.  Legal was excused. But, not anymore.  Businesses of all sizes increasingly expect their legal departments to work with – and report out – data the same way as the rest of the company.  That is why the use of data analytics is now a priority for in-house lawyers.  This edition of “Ten Things” will discuss the basics of using data analytics in your legal department:

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